Re:Google is saving $1B per year as a result of employees wo...
by spurgu on Thursday April 29, 2021 @04:33AM
(#26978701)
What I guess I'm saying is that it's insanely difficult to come up with good OKR's and so many good things aren't measurable, while the fans of OKR's don't seem to want to take this into account.
Whatever alternative methods (judgement of managers) is up for debate though, I didn't say I had a good one. Just that OKR's in my mind are a waste of time for the most part, especially when you make the whole organization do them.
And look at products like Facebook, they seem to be built solely on OKR's.
Improved feedback rating is a result, not an objective on its own. It could be filed under, say, "improve customer experience with the app". That objective would have many (3-5) results that you track, with improving feedback being just one of them. Others could be improving page load times (as you mentioned), adding critical missing functionality, or whatever else. These results can also be based on subjective opinions, but need to be somewhat measurable (otherwise how do you know whether you made things better?) Ultimately if you made good enough progress in each of these KRs, you can consider the objective achieved.