Wow, you make a lot of assumptions and failed to read the article.

The reports are that people's families are having to source meds and oxygen for their loved ones. The offending tweet was consistent with that and, to paraphrase a bit, consisted of a guy basically saying "Hey, does anyone know where I can get a tank of oxygen for my grandfather??" It seems the the grandfather died by the next day anyway.

The situation on the ground is actually that bad unfortunately that people are resorting to pleading and begging for Oxygen anywhere they can.

The number of frantic oxygen requests I've been seeing in my building society Whatsapp group (a high end upper-class society) in the past few days is very scary. VIPs and people with a lot of connection are not able to source Oxygen or beds which paints the picture if you know India.

YES! If you’re actually in India, you will know how useful Twitter has been with this. People are amplifying tweets about other people’s needs and other folks are sharing verified leads. All of this without any incentive to do so. Where the government is daily failing, citizens are rising to the occasion.

Well, government did not fail in this case. at least anecdotal evidence of where the government failed would be good.

A union cabinet minister of the country tried to personally reach out and failed. sent cops to help who now suspect foul play.