About 75% of the times I log on to ebay, (no exaggeration, I only purchase something a few times a year and this happens almost every time), my account gets locked for suspected unauthorised access and I'm forced to reset my password.
I have a static IP, and only ever use the same two devices. I have a strong unique password.
I spent 15 minutes on the phone with their account security team who could tell me nothing about what triggered the lock, nor did they have any advice on what I could do to prevent this from recurring.
Something in their automated system is giving a false positive, and neither I nor seemingly anyone on the account security team has any way to address it.
They keep spamming me with the meaningless "help us protect your account" emails tho. The kind with a lock icon and zero useful information. I set up a rule to auto-delete those.
"""
We have closed your Amazon.com account and canceled any pending orders.
We took these actions because our records show that an unauthorized person has signed into your account. For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.
"""
What the actual fuck. Do I at least get refunds for my digital kindle book purchases?!
Many attempts, calls, and hours later, I used my debit card from N26 and it finally went through.
My Amazon account has been locked for a few days now because I tried to buy a friend a gift card, and I can't even access my AWS account at all. Thankfully all I have on there currently is some old backups in S3, but I previously used AWS for some projects and this could've been a fucking disaster.
I tried to buy an Amazon gift card the other day for a friend's birthday, and a few minutes afterwards, the transaction was reverted and my account "was locked for unusual activity". I got an email saying they thought an unauthorized party accessed my account, and it included instructions to reset my password. I did so and then tried to buy the gift card again. A few minutes later, my account was locked again, and this time it told me to wait two hours and then call customer support. I did so, explained everything, got my account unlocked, and the customer service rep assured me the gift card purchase would work this time and volunteered to stay on the line for a few minutes while I reordered the gift card to make sure it worked correctly. It seemed to go through, and then an hour later it got reverted and my account got locked a third time. I waited two hours, called customer service again, and they told me that they'll mark the purchase as legitimate and that I should try logging in again after 24 hours. It's been a few days and my account is still locked. I need to call again. Seriously what the fuck.