He does not work the returns desk, he is primarily a forklift driver. I find it interesting to hear about the seasonal variations though.

A couple random things - the first stack of shelves that face the front of the store are managed to give a good impression. They always keep those shelves full of pallets and try to have a lot of only a few items to give a clean look. If the warehouse has empty space they try to keep it so you can't see from the center of the store.