Twilio blocked our account and with it hundreds of our customers [resolved]

Re:Twilio blocked our account and with it hundreds of our cu... by simfree on Thursday April 15, 2021 @12:07AM (#26816099)

Port your phone numbers out ASAP, you can jump to Teli or BulkVS and pay quite a bit less with much broader numbering inventory available.

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Re:Twilio blocked our account and with it hundreds of our cu... by _ikfm on Thursday April 15, 2021 @12:11AM (#26816123)

Even if we wanted to do this, this process can take days and sometimes even weeks.

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Re:Twilio blocked our account and with it hundreds of our cu... by simfree on Monday April 19, 2021 @01:23AM (#26859342)

A simple port request (1 phone number) has to be resolved within 24 hours, and complex port requests have similarly short SLAs.

The FCC has defined these SLAs and if you ever have a losing provider that is close to breaking the SLA on a port request, search for the providers local number portability escalation list and call each contact until resolved.

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Re:Twilio blocked our account and with it hundreds of our cu... by wusatiuk on Thursday April 15, 2021 @07:29AM (#26819055)

thanks for those 2 providers. will also check them out. do you know (beside voxbone) some further international DID providers?

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Re:Twilio blocked our account and with it hundreds of our cu... by simfree on Monday April 19, 2021 @01:28AM (#26859351)

Prior to Voxbone joining Bandwidth.com they were a provider we had chosen to avoid.

Voxbeam and Anveo Direct are solid choices for international DIDs.

Bandwidth.com has a poor reputation FYI, they pissed off a few Public Utility Commissions and were blacklisted from getting new phone numbers in some states.

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