Re:Ask HN: Should you listen to your customers?
by kasrakhosravi2 on Thursday April 15, 2021 @03:08AM
(#26817028)
Good points. I think listening to customers feedback is like having an open door policy. Even though there will be some useless and irrelevant feedback and conversations, the ones that are important and useful can move the needle for your business. Thank you for sharing your take on this
I think this is a yes. This gives you some insight into what is desired.
Should you listen to that feedback?
I think this depends. You may get some customers that have unreasonable expectations. I have recieved some enhancemnet requests that make sense, so I implemented them. I've also recieved requests for functions that were beyond the intended scope of the product and would be better met with other products. In those cases, I would be honest and tell them those thoughts. Granted this is FOSS.