Re:Adobe charges subscription cancellation fee
by danShumway on Tuesday April 13, 2021 @09:14AM
(#26791714)
Amazon has tons of problems with how they push Prime including dark UX patterns. The entire industry could handle subscriptions better.
But you're right, it's a mark of how bad Adobe's policies are that the things I'm thinking about Amazon are that at least I didn't have to get onto an online chat and argue with a representative for 30 minutes. Amazon didn't act betrayed and snap me with a punitive fee to punish me for my disloyalty.
I'm not necessarily saying that the average tech subscription process is handled well just that Adobe is noticeably worse.
But you're right, it's a mark of how bad Adobe's policies are that the things I'm thinking about Amazon are that at least I didn't have to get onto an online chat and argue with a representative for 30 minutes. Amazon didn't act betrayed and snap me with a punitive fee to punish me for my disloyalty.
I'm not necessarily saying that the average tech subscription process is handled well just that Adobe is noticeably worse.