In their defense, just because a platform has a large number of users doesn't mean that it's "working" (for some definitions of working). I use Android, but not because I like it, but because I have to. There are apps that I need access to that are only available for iOS and Android - and Android is the slightly less-terrible of the two.

Now, the more general argument about the "commercial app store model not working" is utterly ridiculous - you can't make any useful generalizations with a sample size of 2. (actually, Steam seems to be doing pretty well - I rarely hear people complaining about it, and it's a commercial app store)

> Not only are you wrong. You’re wrong on a scale so large, 100 years ago the average person had never thought of numbers that high.

...is an amazing comeback, that I will be taking.