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Re:PinePhone – Beta Edition Linux SmartPhone Preorder by universa1 on Wednesday March 24, 2021 @09:05AM (#26566649)
Warranty and guarantee ("Gewährleistung") are different things, at least in germany. Warranty is something provided freely by the manufacturer/supplier under whatever terms they want. Guarantee on the other hand is mandatory, and even though it's two years, after 6 months you have to prove the defect was there from the beginning, which is somewhat complicated for electronics...
Re:PinePhone – Beta Edition Linux SmartPhone Preorder by pjmlp on Wednesday March 24, 2021 @10:39AM (#26567807)
If you do it on your own sure, but I usually offload such issues to Verbraucherzentrale and let them do the talk if there is no collaboration, usually it has an higher success rate when they come into play.