While I understand the sentiment there is actually human support available on Google Cloud Platform, and there are contracts and SLAs for service availability and support.

Also, as part of Google Cloud for Startups we were assigned a local (as in: operating in our country) account manager that periodically checks in to see how we're doing and connects us to Google's partners where applicable.

We're actually very happy with Google Cloud Platform, and have been for the past ~3 years.

For me it would still be questionable how quickly they react when some of their algorithms wrongly classify one of the applications I host as malicious.

And given how easy it is to e.g. trick the Youtube algorithm to believe a video is hot using fake engagement, I very much dislike the worldview they have that algorithms can solve everything in 2021.

Not sure what you mean about a lack of human support, but i've had a great experience with their support team so far if it was ever needed.