The quality has gone downhill the last few years with the new "remastered" Aeron chairs, IMO. Lots more plastic and thinner/lighter metal components. Anyone looking to get one you're better off with a 5+ year old refurbished classic. Half the price and honestly better.

This is interesting. Have you got any more information/literature? I really need to find a solution.

Here's a really good comparison:

https://m.youtube.com/watch?v=XeHughLsLAw

Not trying to defend HM (never tried their chairs), but I own a new Steelcase Leap V2 chair and I have the same issue. The replacement is as bad, leaning to the right. Apparently it is a design feature. I don't understand how these expensive furniture shops can ignore such obvious issues.

This was my experience with a Steelcase Gesture Headrest. The refused to fix it and just wanted to give me a refund. The lean was so bad that I was falling out of the chair.

I find the hag capisco more comfortable for working. something about it just makes you naturally sit up straight. I slouch in anything else.

I'm honestly intrigued how a 7 year old account has 4 comments in total. All in the last 2 months.

I mean the signup flow is basically frictionless here, and yet.

I just decided to start talking on public forums. I had an old account in my password manager that I never used to make a comment. I do not understand why my above comment has been downvoted. It is my experience with the product.

Fair enough. May you continue on commenting for another 7 years.