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Re:Substack's UI and 1Password temporarily cost me $2k by jojobas on Monday March 22, 2021 @10:02PM (#26550130)
It's definitely not Substack's fault. They presented the user a form to fill, the user used some tool to fill it and it failed.

Whether Substack should keep the money is a matter of goodwill, it's no different from the user fat-fingering an extra zero.

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