Re:Substack's UI and 1Password temporarily cost me $2k
by jojobas on Monday March 22, 2021 @10:02PM
(#26550130)
It's definitely not Substack's fault. They presented the user a form to fill, the user used some tool to fill it and it failed.
Whether Substack should keep the money is a matter of goodwill, it's no different from the user fat-fingering an extra zero.
So ... you're saying it's the their own fault and Substack should keep the money?