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A comment on Ask HN: How to build empathy?. Parent comment
You might try the combination of [name the feeling] + [broad question], like:
"That sounds frustrating. What have you tried to solve that?"
or ismply stating the feeling and letting them move towards solution ideas after their feeling has been established, like:
"It sounds like this is taking a lot of energy from you."
(wait, let them reply)
"Can you tell me what you're working through to try to fix this?"
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You might try the combination of [name the feeling] + [broad question], like:
"That sounds frustrating. What have you tried to solve that?"
or ismply stating the feeling and letting them move towards solution ideas after their feeling has been established, like:
"It sounds like this is taking a lot of energy from you."
(wait, let them reply)
"Can you tell me what you're working through to try to fix this?"