You're right about it being a tricky attempt at faking an apology.

But the below isn't correct:

> Right, so the company is saying "I will never acknowledge our mistakes because if I do we might have to fix them."

I probably didn't word it perfectly in my original comment, but the company did acknowledge mistakes quite often after assessments of the claimed faulty/broken/whatever product (roughly 30% of faulty claims were approved and either repaired or reimbursed from memory). The rejected claims were often taken to court (like 15%) due to the value of products.

I was mostly commenting on the deception of only allowing pseudo-apologies.