> I guess as a customer I don’t really care why they suck, I just know that they do. I also don’t care about small business if they provide bad service.

I guess it depends on what you mean by bad service. If by "Bad service" you mean don't return calls when your service is down, then I agree. If you are referring to bandwidth or latency, you are likely getting the best they can afford to give you for the price. It's the price you pay for living in the sticks. (I suffered with crap small ISP "high speed" internet for years so I sympathize).

I'm not suggesting anyone should stick with an inferior product to bolster small business. Their run at being internet providers is coming to an end.