Netflix's Fascinating Cancellation Questionnaire

Re:Netflix's Fascinating Cancellation Questionnaire by ben1040 on Sunday June 12, 2011 @11:30AM (#2646628)

It's refreshing to see that Netflix acknowledges their shortcomings (picture quality, streaming catalog, etc) and recognizes these might be reasons people would quit. And that they recognize that some people may be quitting to go to Hulu -- which they even point out right on the survey that it's cheaper -- or to Pirate Bay.

It's like a 12-step program: to solve problems in your service and compete, the first step is to admit you have problems and high competition.

Then you can figure out which ones are driving people away and to where, and target all your work to that.

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Re:Netflix's Fascinating Cancellation Questionnaire by hugh3 on Sunday June 12, 2011 @12:17PM (#2646718)

The most interesting bit is the way they even go and tell you in bold exactly how much all of the competing options cost.

My reaction: "Wait, I can get free TV episodes and free shipping with Amazon Prime for $79 a year?"

Not that I'd give up Netflix, mind you. Though I have recently downscaled from three to two discs at a time since I figured out I was watching far more streaming stuff than disc-borne stuff.

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Re:Netflix's Fascinating Cancellation Questionnaire by rsingel on Sunday June 12, 2011 @12:53PM (#2646798)

I'm already a Prime customer -- and a Netflix subscriber. Amazon's "free" category for Prime movies is thin - very thin.

And I'm afraid Netflix warped my brain with subscription fee -- it seems exorbitant now to pay $3.00 to watch a single streaming movie. So personally, I don't find the promise of a few free shows, designed to lure me into paying a la carte for the premium ones, very compelling.

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Re:Netflix's Fascinating Cancellation Questionnaire by r00fus on Sunday June 12, 2011 @12:58PM (#2646813)

Netflix asking their (dissatisfied) customer to try out Amazon Prime is actually a great idea for Netflix.

Prime's selection is quite small compared to Netflix's and Netflix can likely easily stay ahead of Amazon.

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Re:Netflix's Fascinating Cancellation Questionnaire by esrauch on Sunday June 12, 2011 @12:55PM (#2646804)

Amazon primes selection seems so bad that its more of a nice bonus to people that want to subscribe to Prime anyway rather than a standalone Netflix/Hulu competitor.

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