Just to clarify:

Are you saying that you have and will always have the ability for customers to cancel their subscriptions online without contacting customer service? And the only reason OP was not able to do so was because of a temporary technical issue lasting about a day?

I just want to be sure that is clear.

Yup! We've always had it have no plans on changing that.

I am the original poster. The purpose of the post was to get the issue fixed (since support gave me the run around). Now that it has been fixed (and confirmed), I have updated the post to reflect that and have hidden it (as it is no longer relevant).

If you are referring to the "hide" link that an ordinary HN user sees (I have no idea what the non-ordinary HN is like for mods et al), I believe that just hides it for you, not everyone else.

Excellent, thank you.

Weird how there never seem to be any code errors relating to billing that prevents customers from giving the company money, only the other way around.

Not really. If you think about it charging a customer is naturally going to be the most tested feature. You can’t really test ‘not charging’ unless there is a high volume of customer calls saying they are being charged when they don’t want to be. A very low to no volume of customers would call if they used a service and were not charged for it on the other hand.

"Our service is so great, nobody will want to cancel it, so we don't need to test the cancellation feature."

This is what your comment boils down to and why we need regulations in this area. Difficulty in canceling services affects many industries, not just technology.