It's not a perfect remedy, but you have to loop in the people affected by decisions as part of the decision making structure. That is, for example, customers and workers have to be part of the management structure.

This doesn't happen because it would reduce the power of top decision makers and potentially impact profits. e.g. a customer might ask for a chronologically ordered timeline on Facebook, but that would harsh engagement metrics, revenue, etc. If stuff like this did happen more often though, you'd get products and services that more often achieve their stated aims.