Hey Guys,

Thank you for the feedback and this all totally makes sense.

Sorry we took a few minutes to get back to this! Unfortunately for HIPAA reason's we cannot use identifying data of patients. This is why we didn't use last names, or patient photos (faces are identifying- and we thought it'd be creepy to do the medical journal thing of putting a black box over the eyes).

We are certainly working on finding patient champions who might feel comfortable being totally public, but there are some legal issues around that.

That said- these are real stories. Also, feel free to google me, Manan Shah MD ENT in Colorado and you can see people's google reviews. Like all review sites, I'm sure you'll find that I didn't click with some people, but in general I'm pleased that most of my patients really had a great experience!

Does this make sense? But I definitely agree, having pretty stock images is something we'll talk to our design team about to avoid the 'marketing scam' feel!

Manan

You could make a little footnote (and have clicking on the photo send you to that anchor) explaining this. Then it would come off as kind/cool rather than (potentially) suspicious. And you could point out (if it's true) in the footnote that the testimonials are the unedited actual words of people who've used the product.

That's a good idea! We're hoping to get permission from some of our patients to directly share their stories, too.

You can also use a randomly-generated image from https://www.thispersondoesnotexist.com/

Reload the page for a new nonexistent person.

And don't forget to show your appreciation at https://www.patreon.com/lucidrains

Looking through the testimonials, they all look like stock photos. Probably a lot easier and nicer looking than actual photos of the people, but it doesn't do anything for my "this is a marketing scam" feeling...

Whoa. Surprised to see they haven’t responded to this. Had signed up for a consultation and this will be one of my first questions.