It looks like someone from the company reached out in the comments section:

> I just saw your post this morning. I'd like to help resolve this as quickly as possible, if I can. I'm not exactly sure what happened in your case. This doesn't sounds fair or right, and isn't a TeamViewer business practice.

Not sure where it went from there though

edit: there’s a second page of comments where the issue appeared to be resolved but many others reported the same issue and were ignored