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A comment on Before buying a NYT subscription, here's what it'll take to cancel it. Parent comment

Re:Before buying a NYT subscription, here's what it'll take ... by jdauriemma on Thursday February 18, 2021 @12:07AM (#26176104)
> Do they really think that they can curve their churn this way?

I'd bet that a small percentage of cancellation requests are waylaid by these sorts of underhanded tactics. Even if the success rate is low, it's still not zero.

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Re:Before buying a NYT subscription, here's what it'll take ... by rjmunro on Thursday February 18, 2021 @06:43AM (#26178706)
But are they measuring the effect of people telling their friends how bad the experience was, or posting it on HN?
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