Re:Amazon competitor got our belt listing taken down by sayi...
by smt88 on Wednesday February 10, 2021 @10:26AM
(#26090385)
> The cynic in me says that you have identified why big tech companies spend so much money funding GPT and similar research
I don't think this is cynical. It's discussed openly. They want to provide the tools to enable all companies to automate customer service, which is where Facebook's big chatbot push came from.
Soon, your appeal will be replied to by an AI, too. That way, most people will have the impression that they were reconsidered by a human and found in fault, which will likely make a large percentage of them give up. We're stonewalling real humans by building fake humans :(
And that means GPT could possibly reduce support costs for Amazon.