I've found this criticism and similar are sadly the norm with most modern internet products, platforms, web apps, etc. I'm sure some of it is resistance to change, but I can't just chock all of it up to that. Most of the changes on most big internet sites over the last few years have hurt UX and been contrary to user interests. Netflix, github, YouTube, Google, reddit, Facebook, you name it, they all are constantly making decisions that inhibit rather than empower users. it's the story of the internet for at least 5 years.