It's not the criticism being levelled here, that Google has no support.

I'd also say that it's not a particularly useful end of the market. If I were to judge a cloud provider purely on their "day 1" experience I'd just go to Digital Ocean, it's far better than AWS at that level.

And that absolutely works on GCP too. In similar way, even.

You just add "support contract" on that credit card (without it, AWS is just as likely to ignore you too)

Not true. I've found AWS support really helpful even on accounts without a support contract. Super fast, responsive and professional.

I love Google Cloud for its technology, but their support needs improvement.

The more fundamental issue here is a lack of trust. Google has lost it due to years of this stuff, and it will take a lot more than “we actually do have support on GCP” to rebuild it.