They didn't initially design it to fail so quickly, a software update accelerated the wear of the card.
So there's lots of things going on.
People would similarly get pissed off if a $10 mechanical part that was embedded in a $300 mechanical part consistently failed in 3 years. Especially if the failure was due to a change in a fluid spec or something.
I realize there's anger but I'm trying to understand how much of a leap this is beyond a mechanical failure that people don't like, and view as an engineering failure, but nevertheless expect and endure when owning cars of a certain age and mileage.
If you don't have the information, that's okay. I'm looking for it (unsuccessfully so far.)
https://forums.tesla.com/discussion/177785/2016-model-x-touc...