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A comment on Email from Jeff Bezos to employees. Parent comment

Re:Email from Jeff Bezos to employees by ImaCake on Wednesday February 03, 2021 @03:47AM (#26011823)
My anecdata counterfactual to this is that I recieved an empty package and couldn't even figure out how to make a complaint to Amazon let alone return it. It was a cheap item so maybe they care more if it passes some threshold value?
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Re:Email from Jeff Bezos to employees by brazzledazzle on Wednesday February 03, 2021 @04:55AM (#26012161)
I had the same issue. I had to use the chat option. It took a little bit but wasn’t too long and they gave me a refund without requiring I send back an empty package. I would have eaten the cost (<$12) if I hadn’t been able to work it out though. Wasn’t worth getting flagged as a potential scammer.
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Re:Email from Jeff Bezos to employees by Cro_on on Wednesday February 03, 2021 @05:20AM (#26012320)
My $2 book purchase anecdata from last summer runs counterfactual to yours. The product never arrived and within 48hours of complaint the cash had been returned.
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