Email from Jeff Bezos to employees

Re:Email from Jeff Bezos to employees by Corrado on Wednesday February 03, 2021 @02:56AM (#26011562)

I don't know, I just returned a faulty smart light bulb and the process was beyond easy. Just select it from my previous orders, submit a request to return it, and choose how to send it back. Pretty easy.

As a "bonus" I was able to send it back through a Kohl's store so my wife got a 25% off coupon that she used to purchase some masks and socks (and stuff). Yes, I know, they got us to purchase more stuff, but she really likes shopping there and it was a "we're going there anyway" kind of thing. Plus I didn't have to box up the return or print a label or anything. Just show the clerk the QRCode and hand them the bare light bulb.

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Re:Email from Jeff Bezos to employees by ImaCake on Wednesday February 03, 2021 @03:47AM (#26011823)

My anecdata counterfactual to this is that I recieved an empty package and couldn't even figure out how to make a complaint to Amazon let alone return it. It was a cheap item so maybe they care more if it passes some threshold value?

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Re:Email from Jeff Bezos to employees by brazzledazzle on Wednesday February 03, 2021 @04:55AM (#26012161)

I had the same issue. I had to use the chat option. It took a little bit but wasn’t too long and they gave me a refund without requiring I send back an empty package. I would have eaten the cost (<$12) if I hadn’t been able to work it out though. Wasn’t worth getting flagged as a potential scammer.

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Re:Email from Jeff Bezos to employees by Cro_on on Wednesday February 03, 2021 @05:20AM (#26012320)

My $2 book purchase anecdata from last summer runs counterfactual to yours. The product never arrived and within 48hours of complaint the cash had been returned.

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