Email from Jeff Bezos to employees

Re:Email from Jeff Bezos to employees by laurent92 on Tuesday February 02, 2021 @07:20PM (#26009012)

I contacted support twice in 2 years for Prime subscription I didn’t want. Each time: “Are you sure you didn— Yes I’m sure, I knew intended to avoid it, so it’s clearly not me.” Both times they correctly cancelled it.

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Re:Email from Jeff Bezos to employees by billti on Wednesday February 03, 2021 @01:57AM (#26011283)

Anecdote for what it’s worth:

I’ve been a heavy customer for many years. While I bemoan the rampant knock off products and fraudulent reviews, by shopping carefully I’ve actually never had a bad product delivered, and the very few times I’ve needed to call support, they’ve been super responsive and remedied the issue quickly. (Mostly refunds for digital content purchased incorrectly).

They may not be perfect, but that have that “Macdonalds” aspect now; you know what you’re getting and it’s consistently pretty good. Which is often more reassuring than trying something new.

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Re:Email from Jeff Bezos to employees by codeulike on Wednesday February 03, 2021 @03:07AM (#26011619)

I used to trust them, in the last few years the dark patterns have been deployed with gradually increasing intensity and it leaves a bad taste

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Re:Email from Jeff Bezos to employees by jacobwilliamroy on Tuesday February 02, 2021 @11:30PM (#26010627)

The system is mostly designed to prey upon inattentive seniors with disposable incomes.

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Re:Email from Jeff Bezos to employees by codeulike on Thursday February 04, 2021 @06:41PM (#26031138)

If Prime is any good it should be sold on its own merits, tricking people into signing up is despicable

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