I don’t know why people are taking this at all seriously. It’s a poorly-disguised advert and SEO bait. “Look at how awful and scary outsourcing can be. See all the years of effort we have put into overcoming these obstacles to become the experts you need to outsource successfully.” Complete with a call to action that feeds into their sales pipeline at the bottom. It was likely written for pennies by somebody who had a list of keywords to repeat for SEO.

Are you saying it was outsourced to the lowest bidder?