I’d imagine option two is much better. I have a hard time blaming anyone for not expecting the chaos that has happened and I expect the PR narrative would go that way. Especially if robinhood had managed to stay on the side of the little guy in the public eye.

As it is, their customers got so pissed at the option one assumed story that they had to put out another post saying it’s option two anyways. Now they probably have the worst of both worlds.