Re:Facebook Disabled My Account After I Criticized Them
by samvher on Saturday January 23, 2021 @12:56PM
(#25884535)
Any justice system also has a variety of different judges. Of course in an ideal world there would be perfect consistency, but imperfect consistency would still be a lot better than just letting an algorithm decide. Of course they want something cheap and straightforward, so that's where regulation should step in to make them go against their own interests, in the interest of population at large.
If you ask 10 good, experienced, human moderators whether a controversial post is allowed, you'll probably get at least 15 different answers and justifications.
FB would probably find it harder to train from this, as each moderator will be using different justifications, and reaching different decisions.
At FB's scale, they want something cheap and straightforward which they can implement automatically and go Kafka on the lack of appeals. The reality people need to wake up to is that when a business is at FB scale, people who fall through the cracks due to a broken algorithm simply don't matter. Google doesn't care if you get locked out of your Gmail, in the same way FB doesn't care if you get spuriously banned.
When users place more value on a service than the service places on them as a customer, it feels like a market failure scenario that leads to these kinds of outcomes. When the go-to price is $0 though, it isn't clear how you resolve this.