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Re:Facebook Disabled My Account After I Criticized Them by falcolas on Saturday January 23, 2021 @11:36AM (#25883583)
3 and 4 are easy - have a manual review of automatically flagged content. You get clear reasons, better resolution of false positives, and it’s not simple to game. And, in another plus, it can feed back into the AI training.
Re:Facebook Disabled My Account After I Criticized Them by g_p on Saturday January 23, 2021 @11:43AM (#25883668)
I think part of the problem at FB's scale is getting any level of consistency across human moderation.

If you ask 10 good, experienced, human moderators whether a controversial post is allowed, you'll probably get at least 15 different answers and justifications.

FB would probably find it harder to train from this, as each moderator will be using different justifications, and reaching different decisions.

At FB's scale, they want something cheap and straightforward which they can implement automatically and go Kafka on the lack of appeals. The reality people need to wake up to is that when a business is at FB scale, people who fall through the cracks due to a broken algorithm simply don't matter. Google doesn't care if you get locked out of your Gmail, in the same way FB doesn't care if you get spuriously banned.

When users place more value on a service than the service places on them as a customer, it feels like a market failure scenario that leads to these kinds of outcomes. When the go-to price is $0 though, it isn't clear how you resolve this.

Re:Facebook Disabled My Account After I Criticized Them by samvher on Saturday January 23, 2021 @12:56PM (#25884535)
Any justice system also has a variety of different judges. Of course in an ideal world there would be perfect consistency, but imperfect consistency would still be a lot better than just letting an algorithm decide. Of course they want something cheap and straightforward, so that's where regulation should step in to make them go against their own interests, in the interest of population at large.
Re:Facebook Disabled My Account After I Criticized Them by Aunche on Saturday January 23, 2021 @12:24PM (#25884196)
Facebook has nothing to gain from transparency. Inevitably, they are going to be inconsistent when it comes to edge cases, which will be used against them.
Re:Facebook Disabled My Account After I Criticized Them by KineticLensman on Saturday January 23, 2021 @11:54AM (#25883811)
> 3 and 4 are easy

But 2 (scale) makes this solution to 3 and 4 expensive / impractical.

Re:Facebook Disabled My Account After I Criticized Them by samvher on Saturday January 23, 2021 @12:06PM (#25883971)
Facebook has money, and automated filtering of content (rather than manually scanning everything) can make it scalable. Given their monopoly it should be possible to hold them accountable / there should be transparency.
Re:Facebook Disabled My Account After I Criticized Them by Delk on Saturday January 23, 2021 @06:08PM (#25886977)
While this certainly makes it much less likely that costly massive human moderation would actually be implemented, I don't think that really qualifies as an argument for why it shouldn't be done.

If you think rossdavidh is right about those issues Facebook is having (and I think he's right), then that's the reality in which the company has to operate. If a business model leads to infeasible costs due to fundamental issues, maybe that business model shouldn't exist as such.

Obviously Facebook (or any other company) doesn't want to do anything that significantly increases their costs without providing revenue if they can avoid it, but that doesn't mean it shouldn't be expected of them.