I think there were some really big marketing mistakes but most of the backlash on CP2077 seems to be over the insane levels of hype. I had pre-ordered this game a long time ago and it was genuinely fun on release, there are some bugged quests and I don't have a card capable of rendering ridiculously good graphics but it's playable and fun.
From what I've heard the PS release is absolutely worth getting mad over - it's likely that CDPR should have just given up on even attempting a PS release given how poor the performance is but it probably needs some serious investigation to see what pressure Sony was putting on them to make sure it was available.
This is 100% on CDPR management. It's their job to set the right deadlines, to manage expectation and hype.
They failed, and should be held accountable for that failure.
EDIT: Yes, downvote this. Support CDPR's management and their shitty practices with their employees and their lying to players and investors. I'm sure you'll love the games that come about as a result.