I think facebook has made the right call by cleaning up this mess but I do wonder if a corporation is the right one to be making these calls. Tech companies now hold more power than most governments which makes me wonder if we should start having public elections on who gets to run them. Or maybe they should be tied in more with the government. If someone starts inciting violence on facebook maybe it should be the job of the police to deal with this rather than some moderator sweatshop.

Facebook is the problem in a lot of ways (not all). Making hate viral to millions of people in a decentralized network is an innovation that I am not happy about. What to do about it I don't know and haven't heard many convincing arguments. I do think European style bans on hate speech might be a positive change. Europe has a lot of weird cultural things as a result of their imperialist and colonial past, but their recent experience with genocide and war does lend them some credibility in terms of how they have adapted. I think they have mostly open societies with high quality of life and not many compromises in terms of "liberty". I equate liberty with overall quality of life, not the liberty of individuals to abnegate societal obligations. So bans on hate speech, and attendant penalties, I see precedent where little harm has been done but a lot of harm has been mitigated.