I think that's essentially saying that "Customers who stand in the town square screaming 'T-Mobile sucks!'" get attention faster than ones that send private letters to T-Mobile.

It's sad, but at least we have a digital public square?

You can direct message @tmobilehelp on Twitter and you get access to the same representatives that respond to public complaints, without actually having to publicly complain.

I'm not sure if this is intended behavior (or if it works with other companies), but it solves my problems quickly.

I don't use Twitter; at least I don't have an account with them. I do view some public twitter feeds others publish.

Does hacker news count as social media? This might be one of the only social media accounts I have.

HN is technically a news aggregator with a comment section, but I’d say that qualifies as social media. I’m sure some would disagree with me.

If you want to do this more discreetly and in the old-fashioned manner, probably the fastest thing would be to contact your state's attorney general or equivalent.