lol someone responded a week later and possibly only because it made the front page on hacker news

That “someone” is github’s CEO.

It does not condone that it took an HN frontpage to react to a massive issue from a client blocked due to either a badly configured sanctions system, or a badly defined false positive determination workflow, that could not be expedited otherwise by the client, but... it’s something I guess.

Good luck having a 7-day response by your bank, who have the legal obligation to not share with you why did they block you, or having Google’s CEO looking into your issue aired in twitter.

Two things to consider: That guy is the corporate vice president for developer services, so he probably had to run that response by Legal before committing like that. Also unless this is a really exceptional year, there probably wasn't anyone "at work" at Microsoft last week except on-call rotations.