Talk Less, Listen More

Re:Talk Less, Listen More by 11thEarlOfMar on Wednesday December 30, 2020 @09:44PM (#25589032)

I think it's actually cliche', and I'm sure I didn't say it first, but I sell with my ears. This may be specific to B2B markets, but my customers place a high degree of trust in my company's products. If our products fail, large customers will fire teams, small customers will go out of business.

In order to be trusted, my customers have to be confident that I understand their technical and business needs. In some cases, even personal needs as relates to their career.

I cannot build enough trust without a healthy dose of listening and answering questions. And yes, even if I don't know the answer to a question, saying I don't know, but I will get the answer by a specific date, and then doing so, is the most effective approach to building trust that I've found in 30 years.

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Re:Talk Less, Listen More by systemvoltage on Thursday December 31, 2020 @03:06AM (#25590650)

Woah. I wish people like you replace the sales people I deal with almost on a daily basis. It’s like a bunch of vultures trying to rip into my wallet. This is in B2B context with $1M+ sales accounts.

Sales people need to get the fuck off of my lawn. I hate every single one of them on a personal visceral level since they’ve ruined the quality of my professional life. I am forced to deal with these half-baked professionals because we have no choice. Stop aggressively trying to sell shit. Your metrics are probably better, but you’re a nuisance to otherwise kind, calm business conduct.

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