One 3rd party seller on NewEgg has been ripping off customers for years. (You order something from them -- say, a mouse -- and they find some shitty used product on Ebay or someplace and ship that to you. Getting a refund can be a challenge).

Multiple complaints (including contacting the CEO of NewEgg) haven't removed this bad actor. So I just assume that this practice of retaining terrible 3rd parties reflects NewEgg's true* extent of their caring for customers, and I don't buy stuff from them anymore.

Aka "the Etsy effect" (lowering the bar for new sellers results in a flood of bad-faith sellers)

BestBuy has added third party sellers online too: https://www.bestbuy.ca/en-ca/about/selling-on-marketplace/bl...

Though they don’t seem to have many yet, I did run across it recently. In-store pickup items are still seemingly safe though.

This is the trend because the existence of the brand's website as a multi-seller marketplace is considered more valuable/higher ROI than the actual direct selling of items. And that's a reasonable view considering most of what is being sold is commodity and prices, thus margin, having downward pressure. The e-commerce website gets a positive reputation and a brand is built for being a good place to buy things, so it expands into being a hosting platform other sellers, with the intent of drawing more customers based on the brand reputation.

At the risk of long term diluting that brand reputation.

Yes, but the brand, being non-tangible, has stronger staying power as the platform marketplace expands to encompass more sellers. The brand then becomes more powerful as it eats up the reputation of the individual sellers.

Additionally, no one gives a crap about long-term anymore. Scorched earth, grab what you can, screw everyone else and all that.

Seems to not be on the US site, for now, but that's very discouraging to see. I don't know where to turn for electronics if Best Buy goes to crap, too.

(I smell a market opportunity for a retailer that sells only quality products...)

Adding third party sellers is not a problem. Removing the ability to filter for items sold by the retailer, and commingling inventory with random resellers is the problem.

I’ve started buying electronics from B&H Photo and Provantage recently. So far I’ve been very happy and the prices are reasonable.

Thank you. -- Henry Posner / B&H Photo-Video

> Since NewEgg started up their 3rd party seller program, I've also switched to Best Buy. Running out of places to buy from that aren't flooded with trash.

I still buy from NewEgg, but the first thing I do when I hit the search results is to click the Sold by Newegg button. Might be a few bucks more, but at least I'm getting the real deal ... at least so far.

NewEgg screwed me out of a monitor. I wouldn't trust them as as retailer anymore. That's from someone who used to buy all their computer stuff through them.

Did NewEgg do that? Damn. Irritated with Walmart for the same reason. I want to know what I'm getting, dammit.