Google Maps changes a route after the drama of young people lost on a ghost road

Re:Google Maps changes a route after the drama of young peop... by Bjartr on Tuesday December 29, 2020 @11:15PM (#25578449)

You've been downvoted, but I think you have a point. Maps support & "suggest a change" are two different sets of ears, and while one may be deaf to this problem, the other may be more responsive.

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Re:Google Maps changes a route after the drama of young peop... by andi999 on Wednesday December 30, 2020 @06:18AM (#25580758)

Normal companies forward wrongly addressed requests to the correct department.

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Re:Google Maps changes a route after the drama of young peop... by Daho0n on Wednesday December 30, 2020 @07:33AM (#25581117)

I know it is trendy to bash Google but if you get millions of support requests it would be abnormal to forward support emails for something that has a very clear built-in function right in the product. It isn't a problem with Google that they don't reply to mail for something like this. It is a clear user error.

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Re:Google Maps changes a route after the drama of young peop... by prepend on Wednesday December 30, 2020 @08:07AM (#25581311)

I disagree. The whole cool part of Google is organizing data and writing good algorithms. Even if they get a million misdirected suggestions a day, they are probably one of the best organizations in the world to figure out how to redirect correctly.

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Re:Google Maps changes a route after the drama of young peop... by alisonkisk on Wednesday December 30, 2020 @08:51AM (#25581632)

Only companies with very few users.

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