Baremetrics required a phone call to cancel

Re:Baremetrics required a phone call to cancel by mtmail on Tuesday December 22, 2020 @11:55PM (#25514523)

Baremetics customer here, disapointed to read those updated terms.

At least in California there seems to be a law preventing this. https://www.cnet.com/news/companies-must-let-customers-cance...

"The law states that customers who accept an automatic renewal or continuous service offer online must be able to cancel the service online. [...] The law means you won't have to make anymore phone calls to obscure customer service hotlines to cancel services like news subscriptions, music streaming or meal plans, for example."

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Re:Baremetrics required a phone call to cancel by smalter on Wednesday December 23, 2020 @07:30AM (#25516869)

there's a distinction between consumer and business-to-business contracts and the california law applies only to the former.

per https://leginfo.legislature.ca.gov/faces/codes_displayText.x...:

17602 says, "It shall be unlawful for any business that makes an automatic renewal offer or continuous service offer to a consumer . . . "

where 17601 defines a consumer as "any individual who seeks or acquires, by purchase or lease, any goods, services, money, or credit for personal, family, or household purposes."

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Re:Baremetrics required a phone call to cancel by kfifi on Wednesday December 23, 2020 @03:59AM (#25515793)

I think you should make a complaint to the attorney general / CA regulator. I know the WSJ exclusively built a self service cancellation option for CA residents (as soon as you change your address to CA, the button shows up). I’m guessing if baremetrics doesn’t allow this for CA customers, they are breaking the law.

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Re:Baremetrics required a phone call to cancel by NightMKoder on Wednesday December 23, 2020 @03:58AM (#25515788)

The law you’re referencing sounds like https://leginfo.legislature.ca.gov/faces/codes_displayText.x... . There’s an interesting set of exclusions that includes:

A bank, bank holding company, or the subsidiary or affiliate of either, or a credit union or other financial institution, licensed under state or federal law.

Not a lawyer so not sure if this applies in this case. I did find the exclusion list interesting (and saddening).

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