You might want to take another look at your paragraph:

> Having been a Googler for ~6.5 years and written dozens of project documents, incident reports, and what not, I knew how to put the case for Google team when they would come back to work in 2 days.

That certainly reads as an advantage that most non-Googlers would not have.

Thanks for sharing, I see now what you mean.

I'll share the doc I prepared and sent to Google in my consult, in one of the next posts.

FWIW, I didn't intend "deeply dissatisfying" as criticism against your writing, although I phrased that poorly so I can understand it coming across that way. If anything I feel for you when that unfair surprise hit you. It just sucks that it's possible, and that the odds feel against us when we're seeking a refund.

it's an advantage, sure, but still he was right in saying he did not use internal connections as alleged. calm down everyone.

Yeah, that would be a very good idea. The way it is stated gives that impression, and helping people how to understand how to resolve an issue like this would be priceless IMO.

Yes, please make a post sharing your knowledge on how to convince them. I suspect most people would have no idea how to pull this off.

You only wrote half the story and no technical details...... why even write a post at all, it's just clickbait and you give no other information how what went wrong, how it got fixed, what exact technical problem was...

Did you read Part 2, linked from the bottom? It has plenty of technical details.

Up until this comment, I did not realize that was a link either.

Perhaps OP can edit the bottom to make it more clear?

I didn't realize that was a link; seriously why does every website have to make links look different.

Lol to me it looked like part 2 wasn't written yet, but I clicked it anyway just to check and the page loaded, so I read it. No real downside in getting a 404.