Re:AT&T Fiber in the SF Bay Area is flipping bits
by myself248 on Tuesday December 08, 2020 @12:20PM
(#25348291)
This blows my mind, because why would a customer come back when they're treated like that? Oh right, because they don't have anywhere else to go.
For the last several years, I've gotten my mobile service through an MVNO named Ting. On the rare occasion that I've needed to call support, there's no IVR, just a human who typically answers on the second ring. They speak native English, and have never failed to solve my problem either immediately or with one prompt escalation.
They're so jarringly competent I wonder how they still exist, if being obnoxiously incompetent is apparently a business requirement.
For the last several years, I've gotten my mobile service through an MVNO named Ting. On the rare occasion that I've needed to call support, there's no IVR, just a human who typically answers on the second ring. They speak native English, and have never failed to solve my problem either immediately or with one prompt escalation.
They're so jarringly competent I wonder how they still exist, if being obnoxiously incompetent is apparently a business requirement.