> I've tried restarting my computer, I'm seeing the same thing on my phone, and I actually swapped my router out for a spare one I have, but its still an issue.

"Ok sir, please click the start button, then the power button, and finally click the restart button to restart your computer..." (and they refuse to budge until you've swapped out your router yet again, because you didn't do all that while you were on the phone with them)