Re:AT&T Fiber in the SF Bay Area is flipping bits
by porknubbins on Monday December 07, 2020 @09:23PM
(#25340885)
And conversely its always surprising and disarming when you call a company and actually get through to a knowledgable employee. I was so surprised to hear “thats a firmware bug we know about and there is no update yet” about my router issue that I forgot to be mad at the company for not caring my router is broken.
[ Parent
| on HN ]
Re:AT&T Fiber in the SF Bay Area is flipping bits
by User23 on Monday December 07, 2020 @11:00PM
(#25341605)
I had a problem with a PowerMac G3 back in the day and I somehow managed to escalate up to tier 3 which is to say an Apple HW engineer. He was brusque bordering on rude, but he immediately recognized it was a problem with an undocumented jumper setting on the motherboard and solved my problem inside of two minutes. It definitely increased my customer satisfaction.
Re:AT&T Fiber in the SF Bay Area is flipping bits
by sneak on Monday December 07, 2020 @09:59PM
(#25341162)
FWIW, this has the hallmarks of an interaction within the context of an abusive interpersonal relationship.
Re:AT&T Fiber in the SF Bay Area is flipping bits
by coldpie on Tuesday December 08, 2020 @08:03AM
(#25344538)
A few years back, I called up our local newspaper to start a subscription. Called the number on the website, and a real human person answered the phone. I was so surprised that it wasn't at least an initial phone tree that I actually stumbled and had to apologize and explain myself.