News for hackers. Stuff that matters.

A comment on Salesforce Signs Definitive Agreement to Acquire Slack. Parent comment

Re:Salesforce Signs Definitive Agreement to Acquire Slack by CharlesW on Tuesday December 01, 2020 @05:33PM (#25270934)
The question was whether Amazon has "relatively good customer support for retail", which it doesn't in my experience.

If we move the goalpost to "have I been able to resolve problems", then yes — after 30 minutes of research into how to hack Amazon customer support in order to talk with a human, followed by multiple phone and chat interactions with generous on-hold time, I can share that Amazon support for retail technically exists and is excellent except when compared to 95% of other customer support experience I've ever had.

> If your issue was with your Gmail account or Facebook, you'd still be streaming into the void.

Ooof, I believe you. I'm Facebook-free, but maybe it's time to start looking for another email provider.

[ Parent | on HN ]
Re:Salesforce Signs Definitive Agreement to Acquire Slack by lotsofpulp on Wednesday December 02, 2020 @08:38AM (#25276205)
Amazon removed the ability to filter items only shipped and sold by Amazon.com. That is an anti customer move that squarely puts Amazon in the bad customer service category.
[ Parent | on HN ]