> Compare any other CRM with salesforce and 80% of the time you'll find better API / UX.
You're right, if I'm using something as simple as Zoho, Streak, Insightly, Close, Pipedrive, etc.
But thats precisely my point - the greater the complexity of the application the more of the "nightmare of an API/UX". Have you ever worked with DynamnicsCRM? NetSuite CRM?
Still, salesforce can sell and that's how it got where it is.