Microsoft 365 has employee surveillance and analytics built in

Re:Microsoft 365 has employee surveillance and analytics bui... by jodrellblank on Tuesday November 24, 2020 @12:19PM (#25200547)

> "Imagine if it was discovered that Bell, or Motorolla, or Cisco installed taps on business phones in the 80s and 90s to see which "productivity features" were being used, or for "reporting" -- it would make national headlines and businesses would be up in arms."

I seem to remember that phone bills were a thing in the 80s and 90s, an itemised list of every number you called, when, how long you spent on the call, logs of every incoming and outgoing call on an entire system, used for reporting. Possibly judging sales people on call volumes and engagement metrics? Judging customer support people on time to close calls? And no national headline outcry.

No? Wasn't that a thing?

[ Parent | on HN ]

Re:Microsoft 365 has employee surveillance and analytics bui... by hyperdimension on Tuesday November 24, 2020 @12:48PM (#25200885)

Yeah, I remember at least one report coming out after the (first? Maybe the 3G?) iphone came out of people receiving thousand-page bills that had to be sent in boxes because they detailed every data connection, back when they nickel-and-dimed you, either by time spent connected or by the kB.

It definitely seems absurd now in the midst of XX GB plans! (They just found different ways of charging you in silly ways, seemingly.)

[ Parent | on HN ]

Re:Microsoft 365 has employee surveillance and analytics bui... by raddy on Tuesday November 24, 2020 @12:38PM (#25200777)

What about call centers - Don't they also have metrics about phone calls such as call time, hold time etc? How is this any different?

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