> "Imagine if it was discovered that Bell, or Motorolla, or Cisco installed taps on business phones in the 80s and 90s to see which "productivity features" were being used, or for "reporting" -- it would make national headlines and businesses would be up in arms."

I seem to remember that phone bills were a thing in the 80s and 90s, an itemised list of every number you called, when, how long you spent on the call, logs of every incoming and outgoing call on an entire system, used for reporting. Possibly judging sales people on call volumes and engagement metrics? Judging customer support people on time to close calls? And no national headline outcry.

No? Wasn't that a thing?

Yeah, I remember at least one report coming out after the (first? Maybe the 3G?) iphone came out of people receiving thousand-page bills that had to be sent in boxes because they detailed every data connection, back when they nickel-and-dimed you, either by time spent connected or by the kB.

It definitely seems absurd now in the midst of XX GB plans! (They just found different ways of charging you in silly ways, seemingly.)

What about call centers - Don't they also have metrics about phone calls such as call time, hold time etc? How is this any different?

Its a fair point, just a bit of a tough spot to put IT in, you know? If I buy a tool for my employees to use I want to know if they are using it to see if I am getting my money's worth. How would I do that if any attempt to measure usage, not matter how high level, is "spying"?

I'm not sure anyone's claiming that any attempt to measure usage is spying. We're not talking about metrics like "the technology org created 452 documents and spent 9h47m reading them". We're talking about "Sally spent 4m52s looking at the doc Tom wrote".

Big difference.

The page linked just says stuff like "50% of users installed the mobile app"

What about a culture where honesty is instilled and you can have frank discussions about what works, and what does not, directly with your employees?

How could I establish if my employees, aka human beings with a brain and set of vocal chords or functional equivalent, use a given tool?

I know what you mean but if that's satire, it's excellent.

Seems like you have a reverse purchasing problem...

i.e you are buying solutions in search of problems to solve, instead identifying a problems, then purchasing a solution

If you identified the problem first, then you would know of the solution fixed the problem because it would no longer be a problem

Maybe talk to them?

Seriously? Ask them if they use it and what they think about it.

I am so lucky that our IT actually values privacy very much. We have the spy tools but they have a real work ethic and therefore are far too lazy to look up private info.

Please, ask him