On the other hand, in a colocated workspace it is infuriating when a high effort, carefully crafted email is met by recipients interrupting you at your desk with, "Hey, about that email, can you just quickly run through it with me now please?"

One of the rules I tried to enforce on a prior team was to minimize context conversation medium changes. Following a conversation as it freely moves from email to chat to in person is exhausting.

You're using IM wrong :)

You don't have to read the message when it arrives just because it instantly arrived.

Sometimes it’s my colleagues that are using IM wrong.

> Hey I have a question

People are too lazy to type the rest of their request until they see a response from me indicating I’m listening.

Ignore it until they ask the question. Eventually they'll learn.